Terms of Service

Last updated: 9 November 2026

These terms are an agreement between TriSpark Innovate ("we", "us") and the clinic, hospital, lab or practitioner ("you") that creates a Tanavya account. By creating an account or using Tanavya you accept these terms and our Privacy Policy.

1. The service

Tanavya is online software for running and growing a healthcare practice: appointments, patient records, WhatsApp messaging, reminders, prescriptions, payments, reviews and reports. It is a tool for your team. It does not give medical advice, and all clinical decisions remain yours.

2. Your account

  • You must be a registered healthcare provider or business in India, or authorised to act for one, and at least 18 years old.
  • Keep sign-in details secret, give each staff member their own login, and tell us at once about any unauthorised use.
  • You are responsible for everything done under your account.

3. Your responsibilities for patient data

  • You are responsible for the patient data you put into Tanavya, and for having a lawful basis and any consent needed to collect it and to message patients.
  • Only send marketing messages to patients who have agreed to receive them. Follow WhatsApp Business and Meta policies.
  • Only registered doctors may write and sign prescriptions.
  • Ask for Google reviews fairly: no selective asking and no rewards for reviews.

4. Plans, fees and taxes

  • Prices are shown on our pricing section and in your account. Prices exclude GST, currently charged at 18%.
  • Plans are prepaid for a month or a year. We do not charge your card automatically: you pay each period yourself.
  • Free trials are offered on some plans. No payment details are needed to start a trial.
  • Add-ons are priced separately and listed in your account.
  • Charges from third parties are paid by you directly to them, not to us: for example WhatsApp message charges and ad spend with Meta, and payment-gateway fees on fees you collect from patients.
  • Refunds follow our Refund & Cancellation Policy.

5. Acceptable use

You must not use Tanavya to send spam, break the law, infringe others' rights, upload malware, try to reach other clinics' data, overload or probe the service, or resell it without our written permission.

6. Third-party services

Some features connect to services that you sign up for yourself, such as WhatsApp Business (Meta), Cashfree, Google Business Profile and Meta Ads. Their own terms apply, and we are not responsible for their availability or decisions.

7. Your data

Your data stays yours. You can export it at any time, free of charge. We process it as described in our Privacy Policy.

8. Availability and changes

We work to keep Tanavya available and secure, but we do not promise it will be uninterrupted or error-free. We may improve or change features. We will give reasonable notice before removing a major feature you pay for.

9. Suspension and closing an account

You may stop using Tanavya at any time. We may suspend or close an account that breaks these terms or is unpaid after the period ends, after giving notice where reasonable. Before closure you can export your data. After closure we delete it as described in the Privacy Policy.

10. Intellectual property

We own the Tanavya software, brand and content. You get a limited, non-transferable right to use it during your subscription. You keep all rights in your own content and data.

11. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data caused by your own actions. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

12. Indemnity

You agree to compensate us for claims arising from your misuse of Tanavya, the data you upload without a lawful basis, or messages you send in breach of these terms.

13. Law and disputes

These terms are governed by the laws of India. The courts at Alwar, Rajasthan have jurisdiction. We will first try to settle any dispute by talking to you.

14. Changes to these terms

We may update these terms and will post the new version here with a new date. Important changes will be emailed to account owners at least 15 days before they apply.

15. Contact

Questions about these terms: see our Contact page.