Service Delivery Policy

Last updated: 9 November 2026

Tanavya is an online software service by TriSpark Innovate. Nothing is shipped, and there is no physical delivery.

1. When you get access

• Free trial: immediately after you create an account and verify your email.
• Paid plans and add-ons: activated automatically as soon as the payment gateway confirms your payment, usually within a few minutes.
• If a paid plan or add-on is not active within 24 hours of a successful payment, contact us and we will fix it or refund you under our Refund & Cancellation Policy.

2. How it is delivered

You use Tanavya in a web browser at tanavya.online on a computer, tablet or phone, and can install it as an app on supported devices. Your GST invoice is available in your account under Subscription as soon as the payment is confirmed.

3. Where we serve

Tanavya is offered to clinics, hospitals and labs in India. Prices are in Indian Rupees.

4. Help

For any problem with access or activation, see our Contact page.