Refund & Cancellation Policy

Last updated: 9 November 2026

This policy applies to payments made to TriSpark Innovate for Tanavya subscriptions and add-ons.

1. Free trial

Starter (14 days), Growth (14 days) can be tried free. No payment details are needed to start a trial, and nothing is charged when it ends. You choose whether to pay for a plan.

2. How billing works

Plans are prepaid for one month or one year. We do not charge your card automatically. Each period starts only after you pay for it.

3. Cancelling

• You can stop at any time: simply do not renew, or ask us to close your account.
• Your plan stays active until the end of the period you have paid for.
• You can export all your data, free, before and after you stop paying.

4. Refunds

We refund in full when:

• you were charged twice for the same plan or add-on;
• a payment succeeded but the plan or add-on was not activated, and we cannot fix it within 2 working days;
• a payment was taken in error.

If Tanavya is unavailable through our fault for more than 3 consecutive days in a paid period, we refund the unused part of that period, or extend it, as you prefer.

Otherwise, a period that has already started is not refundable, but you keep full use of it until it ends.

5. How to ask for a refund

Write to us within 30 days of the payment with your clinic name, the invoice number and the reason. Contact details are on our Contact page. We reply within 2 working days.

Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it.

6. What this policy does not cover

• Patient payments to clinics. Consultation fees that patients pay to a clinic go to the clinic's own Cashfree account. Refunds of those fees are decided and made by the clinic.
• Charges by Meta or other providers, such as WhatsApp message charges and ad spend, which you pay to them directly.